Refund policy

Cancellation, Refund & Return Policy

Order Cancellation

Physical Products

  • Orders can be cancelled only before the order has been shipped.

  • Orders that have already been shipped cannot be cancelled.

Refund Policy

No-Refund Policy

We maintain a no-refund policy for our products. However, exceptions may be considered in the following situations:

  • The product was not received by the customer.

  • The product was lost in transit.

  • The wrong product was delivered.

  • The product was damaged during shipping.

Refunds are subject to verification and approval by our team.

Refund Process

If a refund is approved, the eligible amount will be credited to the original payment method used for the purchase.

Refunds may take 7–14 business days to reflect in your account, depending on your bank or payment service provider.

Return Policy

We are committed to ensuring customer satisfaction and maintaining the quality of our products. Our return and replacement policy is designed to assist customers who receive defective, damaged, or incorrect products.

Eligibility for Return

Returns are accepted only in the following cases:

  • The product received is defective.

  • The product was damaged during shipping.

  • The wrong product was delivered.

All return requests must be initiated within 24 hours of receiving the product.

Customers may be required to provide photographs or videos of the product and its packaging to help us verify the issue.

Return & Replacement Process

If your return request is approved:

  1. Our team will provide instructions for the return or replacement process.

  2. The replacement process will be initiated within 2–3 business days after the return request is approved.

  3. Once the replacement is dispatched, it is expected to be delivered within 4–7 business days.

Replacement availability may depend on product stock.

Important Notes

  • Delivery and replacement timelines may be affected by delays from the shipping or transport company, adverse weather conditions, public holidays, or other unforeseen circumstances.

  • We are not responsible for delays caused by external factors beyond our control.

  • Customers should inspect their order promptly after delivery and report any eligible issue within the specified 24-hour period.

  • Returns or replacements that do not meet the eligibility requirements may not be accepted.

We aim to make the cancellation, return, refund, and replacement process as clear and seamless as possible for our customers.